Payment & Billing
- Which payment methods are available?
We accept the following payment methods:
Payment per credit card
Payment per PayPal
- Will I receive an invoice?
After placing your order you will receive an order confirmation email, which you can print. An invoice will then be sent once the order has been processed and the goods have shipped.
- Are there any shipping fees that will apply to my order?
Orders over €xxx
.00 (not including applicable sales tax) will not be subject to a shipping fee.*
All orders under €x
xx.00 will be charged a shipping fee of $xx.xx based on standard ground delivery from one of our two German locations to your delivery address.
*Please be advised that all orders shipping to Germany will be charged a non-refundable €xx
.00 shipping fee. For more information, contact Waagen-Schmitt customer service +49 40 431 359 - 43.
Items in stock will ship out within XX hours from Germany.
- How does Waagen Schmitt dispatch my order?
Our most frequently used carrier is UPS. Large items may be dispatched using a specialized carrier.
- Where will the items I’m ordering ship from?
- What is the return policy?
Additionally to the legal right of withdrawal which you can find in our Waagen Schmitt..
Items returned to Waagen Schmitt should be done so within X days of receipt, and should meet the following criteria:
Goods must be returned as sold i.e. in the original packaging and in resalable condition.
Any free gifts or other additional bundled items delivered with the products must also be returned.
Please note you must organize the return of the items at your expense unless the item is faulty or incorrect due to an error by Waagen Schmitt. In this instance your item will either be collected or postage will be refunded. This is at the decision of Waagen Schmitt and cannot be requested.
- What is the warranty on your products?
On most products including all digital ones, a x years warranty applies that includes parts, labor and shipping the product back. All Waagen Schmitt models mechanical beam balance scales have a x years warranty.
- Does the scale come calibrated?
Yes, the scale is calibrated at point of manufacture.
Questions about our online shop
- If I need the User Manual for a product or have an inquiry but would rather email instead of calling, is there an email address I can use?
Certainly, please send you inquiry to firstname.lastname@example.org
- Quality at Waagen Schmitt with letter and seal - what does that mean?
When you purchase Waagen Schmitt products, you acquire not only sophisticated technology developed over the past xxx years, but also high-quality measuring and weighing systems certified by governmental agencies and validated by scientific institutions. Waagen Schmitt products comply with European directives, national laws and standards.
Environmental protection is taken very seriously at Waagen Schmitt
. Among other things, we are concerned with preserving our natural resources. We therefore remind you not to throw away your Waagen Schmitt
device with the usual household waste. The device must be properly disposed of as electronic scrap. Please observe your country's national regulations.
Do not throw away disposable and rechargeable batteries with household trash, regardless of whether they contain hazardous materials. As a consumer, you are legally obliged to dispose of all types of batteries at community or retail collection points. Hand over all batteries only in a completely discharged state. You can put the packaging material for your product into your community's recycling system.
- As a consumer, how can I dispose of my used device?
Consumers may send their used devices to us for disposal. We will make sure that the devices are properly disposed of. Please send your device to Waagen-Schmitt GmbH Hammer Steindamm 27-29 D-22089 Hamburg - Germany.
- What is the tolerance for my scale?
This depends on the model of scale. Please refer to your scale User Manual or call our Technical Service department for the specifications for your model, or email your inquiry including the model number to email@example.com and we will respond to your inquiry as soon as possible.
- What can I use to clean/sanitize my scale?
Any medical disinfecting wipe with a non-abrasive surface.
- What materials are your scales made of?
Medical-grade, non-porous plastic surfaces, with sturdy steel frame.
- Will the scale weigh accurately if the floor or the scale itself is not perfectly level, or if the scale is on thin carpet?
Yes, this will not effect the accuracy of the scale.
- I’m trying to mount one of your stadiometers to the wall, but the numbering on the stadiometer does not match-up with the tape measure I’m using – is there something I’m missing?
The numbers on the stadiometer are offset to compensate for the space used by the headpiece. Due to this offset design, a tape measure placed in parallel with the stadiometer, when properly mounted to the wall, will not exactly match-up with the numbers on the stadiometer. Please consult the instructions for the installation of the height measurement device you purchased. If additional clarification or help is needed, feel free to call and speak with a member of our Technical Service department.
- Do products that have batteries come with batteries included?
Yes, batteries are included. Most of our scales use standard size AA batteries. Our home/bathroom category of digital scales use size AAA batteries. Some of our larger medical multifunction scales use special rechargeable battery packs that do not need to be replaced; on those units the included AC adapter acts as a charger to both power the device and also recharges the internal rechargeable battery pack. Once charged, the internal battery pack can power the scale for several weeks or much longer depending on use.
- I’m having a problem assembling / operating my scale, where can I get help?
Contact our Telefon: +49 40 431 359 - 43
. Customer service is available Mo-Do von 8-16 Uhr und freitags von 8-14 Uhr.